Adapting business models in times of uncertainty

Having traditional business such as the medical services pushed to the limits can make you more efficient.  Aline Gómez-Acebo, will share lessons learned from adapting Asisa Dental Group to overcome the impact of the COVID-19 pandemic and how these could help you streamline your operational management and improve data ecollection and your customer service. Lessons applicable for any industry.

1. Exploring new alternatives to everyday operations (online):

The importance finding opportunity in adversity and being prepared with the correct systems and databases to explore new methods. 

2. Adapting to new barriers and running costs.

How to balance strategy and operations as costs increase trying to impulse a leaner process. How to rethink the way you work (slot usage, patient trip, etc.) as well as the supply management (reduce SKUs, increase control, etc.)

3. Taking customer experience to a new level.

Conversational commerce and customer trips have changed into a virtual mode; how this can support your operatios to be more specific, assisted by machine learning.

4. Leveraging operations through existing software and equipment.

Owning the data does not necessarily mean you are using it correctly. Aline will talk about proactive customer management and the tools than can help your business become more efficient.